AI Customer Feedback Analysis
Know what customers really think — without manually reading through hundreds of reviews.
Customer feedback as a strategic data source
Google reviews, Trustpilot, surveys, satisfaction emails, comment forms — companies collect enormous amounts of feedback but lack the capacity to analyze it systematically. AI can read hundreds or thousands of messages, identify recurring themes, measure sentiment, and flag problems before they escalate.
What the analysis includes:
- Feedback collection: Google reviews, Trustpilot, surveys, emails, or forms — all in one place.
- Sentiment analysis: Positive, negative, or neutral — automatically and in real time.
- Topics and categories: AI identifies what customers write about most (delivery, price, product, support).
- Issue alerting: Spike in negative reviews on a specific topic = immediate notification.
- Regular report: Weekly or monthly overview of feedback trends.